Terms of purchase
Order terms
Please read our terms of purchase before placing an order.
The following terms govern the relationship between you as a customer and Studio Cathrine – Stilbolaget Väst AB (org.nr 559295-8101) when purchasing through our webshop.
A binding agreement between the customer and Studio Cathrine – Stilbolaget Väst AB is established only once the order confirmation has been sent to the customer.
To shop in the webshop, you must be at least 18 years old or have parental consent.
Ordering
Once you place an order, it is binding and you are responsible for payment.
We deliver within Sweden and to other parts of Europe.
Minimum order amount
There is no minimum order amount – all orders are welcome.
Promotional prices
Offers are valid while supplies last, unless otherwise stated.
Color representation on screen
We do our best to display colors and images accurately. Please note that colors may vary depending on your screen and settings. We cannot guarantee exact color reproduction on your computer or mobile device.
Prices and reservations
The price shown at the time of purchase is the price that applies. All prices are in SEK and include VAT, unless otherwise stated.
We reserve the right for any typographical errors, price changes, stock inaccuracies, and technical errors on the website.
In case of obvious errors in price or information, we reserve the right to cancel the order.
Payment
Payment is made securely via Stripe.
You can choose from the payment options offered by Stripe, such as:
Card payment (VISA, Mastercard, American Express)
Apple Pay / Google Pay (if available)
All payments are made in SEK and include VAT.
Studio Cathrine – Stilbolaget Väst AB never stores card details.
All card information is encrypted and handled by Stripe in accordance with current security standards, including 3D Secure.
The purchase amount is reserved or charged when the order is processed.
If the payment cannot be completed, the order will be automatically cancelled.
Receipt and order confirmation
An order confirmation is sent to the email address provided at purchase and serves as a receipt.
If you do not receive the confirmation within 30 minutes, please check your spam folder. If it's not there, contact us and we will resend it.
Delivery terms
Shipping cost
Shipping costs are shown at checkout before you complete your purchase.
Delivery method
Items are usually sent as postal packages to a service point or directly to your mailbox.
For bulky shipments, pickup from the postal service point applies.
International shipping
We also ship to other countries.
Shipping cost and delivery time are shown at checkout.
Delivery time
In-stock items are normally shipped within 3–7 business days within Sweden.
Additional delivery time applies for shipments abroad.
We are responsible for the goods until they are delivered to you. After that, responsibility transfers to you as the customer.
Uncollected packages
Unclaimed packages incur a fee of 295 SEK to cover our administration and return shipping costs.
An uncollected package is not considered a return.
Transport damage
Check the packaging upon receipt.
If damage is visible on the outside, you must report it directly to the carrier before accepting the package.
For other damage to the contents, see Claims below.
Returns and cancellation rights
We comply with the Distance Contracts Act.
You have a 14-day right of withdrawal from the day you receive the item.
The item must be in its original condition and packaging for a full refund.
Return shipping costs are paid by the customer.
We also offer a 30-day open purchase period, provided the item is unused and returned in its original packaging.
Refunds are made within 14 days from when we receive the returned item or proof that it has been shipped with tracking.
Exceptions to the right of withdrawal apply to:
custom-made or personalized works (e.g., original paintings made to order),
digital files delivered electronically,
products where the protective seal has been broken.
Claims
If an item is defective under the Consumer Purchase Act, you have the right to make a claim.
Please contact us as soon as possible – claims must be made within 1 month of discovering the defect to be considered timely.
For claims, contact us by email:
Include your order number, describe the defect, and attach photos if possible.
If the claim is accepted, we cover return shipping. You will then receive a replacement, repair, or refund depending on the situation.
Handling of personal data (GDPR)
By accepting these terms, you consent to us processing your personal data in accordance with our
Studio Cathrine – Stilbolaget Väst AB is the data controller.
Your data is used to manage your purchase and fulfill our obligations to you.
You can request access, correction, or deletion of your data at any time.
Cookies
The website uses cookies to improve user experience and for analytics.
By using the site, you agree to our cookie policy.
Disputes and applicable law
We always strive to resolve any disputes directly with the customer.
If a dispute cannot be resolved, you may contact the National Board for Consumer Disputes (ARN).
You can also use the EU online dispute resolution platform (ODR):
https://ec.europa.eu/odr
Swedish law applies to all purchases made through our webshop.
Company information and contact
Studio Cathrine – Stilbolaget Väst AB
Org.nr: 559295-8101
Nedre Fribergs väg 3
429 41 Särö, Sweden
Contact person: Cathrine Svensson
📞 +46 (0)70 877 51 21
📧 info@studiocathrine.com